Last Updated: October 18, 2026
Welcome to cuplos. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Telesian Solutions LLC, d/b/a cuplos ("Company", "cuplos", "we", "us", or "our"), governing your access to and use of the cuplos website, web and mobile applications, public booking portals, storefronts, and associated software platforms (collectively, the "Service").
By registering for, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the mandatory binding arbitration and class action waiver set forth in Section 10. If you do not agree, you must immediately discontinue use of the Service.
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1. Operating Entity & Platform Structure
1.1 Operating Legal Entity cuplos is a proprietary software platform owned, operated, and administered exclusively by Telesian Solutions LLC, a limited liability company organized under the laws of the State of North Carolina, United States. All contracts, software licenses, platform fee settlements, and intellectual property rights are held and managed exclusively by Telesian Solutions LLC.
1.2 Separation of Platform Communications & Merchant-Client Relationships - Neutral Technology Provider: Telesian Solutions LLC provides software infrastructure only. cuplos is not a party to, nor an agent, broker, employer, or guarantor of, any commercial contract, work order, proposal, invoice, warranty, or transaction entered into between you (the User or Merchant) and your clients or customers. - Strict Separation of Communications: Any automated system emails, SMS booking alerts, dispatch notices, receipt confirmations, or payment receipts generated by the cuplos platform are technical notifications dispatched at your direction and on your behalf. They represent platform administrative relays and are strictly separate from the independent contractual, professional, and commercial communications between you and your end customers. cuplos does not inspect, endorse, or verify the accuracy or legality of communications between users and their clients.
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2. Platform Tiers, Regional Availability & Eligibility
2.1 Geographic Tier Restrictions - United States & Canada: Users and businesses registered in the United States and Canada are eligible for both paid platform subscription tiers (including cuplos Base, Services Professional, Commerce & Inventory, Virtual Studio, and All-In Suite) and free tiers, subject to verification. - International Availability (Outside the US & Canada): For users, artisans, and merchants located in all other supported international jurisdictions (including our approximately 37 supported international countries across Europe, the United Kingdom, Australia, New Zealand, Asia, and Latin America), the SellerFree tier is currently the only tier available. Paid recurring monthly SaaS subscription tiers are not currently activated or offered outside of the United States and Canada.
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3. Platform Fees, Metered Billing & No Refunds
3.1 SellerFree Fee Structure For transactions processed under the SellerFree tier, cuplos charges an aggregate transaction fee of twelve percent (12%) on each completed customer checkout or paid invoice. This fee is strictly categorized as follows: - Seven Percent (7%) Platform & Infrastructure Software Fee: Covers catalog hosting, end-to-end encrypted infrastructure, automated invoice processing, real-time order fulfillment ledgers, and software maintenance. - Five Percent (5%) Off-Site Advertising & Discovery Fee: Covers aggregate platform search indexing, promotional distribution, directory syndication, brand awareness marketing, and partner referral network tooling.
3.2 Virtual Video Minutes Metered Billing ($2 per 1,000 Minutes) - Metered Bandwidth Usage: cuplos provides browser-based, encrypted, zero-download virtual video consultation rooms and live quote desks powered by dedicated real-time audio and video infrastructure. - Billing Rate: High-volume video sessions exceeding included tier allowances, or utilized on metered accounts, are billed at the published platform rate of $2.00 USD per 1,000 virtual participant minutes (calculated based on the combined duration of all active participants in a room). - Billing Mechanics: Virtual minutes are metered continuously during active video sessions and billed to your registered payment method in prepaid packages or automated pass-through usage increments.
3.3 Strict No-Refund Policy All platform subscription fees, metered virtual minutes billing charges, and transaction fees are strictly NON-REFUNDABLE. Once a recurring subscription charge, metered bandwidth batch, or marketplace transaction fee is processed, it cannot be refunded, reversed, or prorated under any circumstances. You may cancel your subscription at any time to prevent future billing cycles, and access will remain active until the conclusion of your prepaid period.
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4. Taxes & Mandatory Professional Tax Verification
4.1 Merchant Sole Responsibility for Taxes You acknowledge and agree that you are solely responsible for determining, calculating, reporting, collecting, verifying, and remitting all applicable federal, state, provincial, municipal, local, value-added (VAT), goods and services (GST/HST/PST), excise, customs, and sales/use taxes arising from your commerce, services, and transactions.
4.2 Software Tooling "As-Is" — No Tax or Legal Advice Any automated sales tax calculators, rate lookups, category tax suggestions, or financial summaries provided in the cuplos software are automated convenience utilities provided strictly "AS-IS" without any warranty of accuracy or completeness. Telesian Solutions LLC and cuplos do NOT provide accounting, tax, legal, or financial advice.
4.3 Mandatory Consultation with Licensed CPA You are expressly required to consult with a qualified, licensed Certified Public Accountant (CPA), chartered accountant, or licensed tax attorney in your governing jurisdiction to verify your tax nexus, exemption status, rate configuration, and filing obligations. cuplos disclaims all liability for tax penalties, under-withholdings, audits, interest, or fines assessed by any taxing authority against your business.
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5. User Conduct & Professional Warranties
As a condition of your use of the Service, you represent and warrant that: - You hold all necessary occupational licenses, permits, trade registrations, insurance policies, and certifications required to perform your trade or business. - All products sold through your storefront comply with consumer product safety legislation (including US CPSC regulations and Canada Consumer Product Safety Act standards). - You will not use the Service for deceptive, fraudulent, defamatory, or unlawful purposes.
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6. Intellectual Property & Brand Ownership
- Your Content: You retain full ownership of all logos, client records, photographs, and business data you upload to the Service. You grant Telesian Solutions LLC a worldwide, non-exclusive license to host, display, and transmit your content solely to deliver the Service.
- Platform IP: cuplos, the hummingbird emblem, the cuplos logo, software architectures, algorithms, and interface designs are the exclusive intellectual property of Telesian Solutions LLC.
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7. Universal International Statutory Clauses
7.1 Data Protection & Privacy (GDPR, UK GDPR, PIPEDA, CCPA) - Roles: To the extent you process personal data of clients within the European Union, United Kingdom, Canada, or California, you act as the Data Controller and Telesian Solutions LLC acts as the Data Processor. - Data Subject Rights: cuplos maintains technical and organizational measures to assist you in complying with data subject requests (access, rectification, erasure, and portability) in accordance with our Privacy Policy.
7.2 Immediate Performance & Waiver of 14-Day Cooling-Off Period (EU / UK) Under the EU and UK Consumer Rights Directives, consumers generally have a 14-day statutory right of withdrawal. For digital services and metered bandwidth: By purchasing subscription access or initiating a live metered virtual video session, you explicitly request immediate performance of the digital contract and acknowledge that you lose your statutory right of withdrawal once performance has begun.
7.3 Sanctions & Export Compliance You represent that you are not located in, organized under, or a resident of any jurisdiction subject to comprehensive trade sanctions administered by the US Office of Foreign Assets Control (OFAC), Canada, the United Kingdom, or the European Union.
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8. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TELESIAN SOLUTIONS LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
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9. Limitation of Liability
IN NO EVENT SHALL TELESIAN SOLUTIONS LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS REPUTATION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO TELESIAN SOLUTIONS LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).
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10. Governing Law, North Carolina Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
10.1 Governing Law These Terms, your use of the Service, and all disputes arising hereunder shall be governed by, construed, and enforced in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law principles.
10.2 Mandatory Binding Arbitration Any controversy, claim, or dispute arising out of or relating to these Terms, the breach thereof, or the platform (whether based in contract, tort, statute, or otherwise) shall be settled exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. - Seat of Arbitration: The arbitration shall take place in the State of North Carolina (Guilford County or Mecklenburg County, NC) or via secure virtual videoconference as determined by the arbitrator. - Arbitrator Authority: The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement. - Enforcement: Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
10.3 Class Action Waiver YOU AND TELESIAN SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator shall have no authority to consolidate claims or conduct class-wide proceedings.
10.4 Injunctive Relief Exception Notwithstanding the foregoing, either party may seek provisional injunctive relief in the state or federal courts located in North Carolina to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or trade secrets.
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11. Modifications & Updates Telesian Solutions LLC reserves the right to amend these Terms at any time. When modifications are made, the "Last Updated" date at the top of these Terms will be revised. Your continued access or use of the Service following published updates constitutes your binding acceptance of the revised Terms.
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